We are happy to dedicate the requested time slot for you and we ask that you will do the same. Last minute cancellations hurt our service providers as they may often not be able to fill the time slot being held. However, we understand life happens. If you need to cancel or reschedule your appointment we ask for the courtesy of 24 hrs notice.
For all appointments 2 hours or longer we ask for a $50 deposit that goes towards the cost of the appointment. The deposit is refundable up to 24 hours before your appointment. However, if you cancel after the 24 hour notice of your scheduled appointment the deposit is non-refundable.
If you are booking a service the DAY OF and are not able to make it to your appointment you are agreeing to pay for the service IN FULL
we want you to be happy and we want you to love your hair. If you are unhappy with your service, we want the opportunity to make it right. We ask that you call us within in one week for any changes you may require. We do not offer refunds on services.
It is important to us that you love the products you take home to complete your look. We offer a product exchange on all products, if the products do not meet your needs you are welcome to exchange it for any of our other products.
please call or email us with any other questions or concerns at 828-386-6600 /