We are happy to dedicate the requested time slot for you, and we ask that you also dedicate your time to us. Last minute cancellations hurt our service providers as they often may not be able to fill the reserved time slot. However, we understand life happens. If you need to cancel or reschedule your appointment, we ask for the courtesy of 24 hrs notice.
Due to high demand for services and time constraints brought on for safety protocols due to Covid19
All new clients booking color & texture services longer than 2 hours are required to put down a $50 deposit that will go towards the cost of the appointment. The deposit is refundable up to 24 hours before your appointment. However, if you cancel within 24 hours of your scheduled appointment, the deposit is non-refundable.
If you book a service online the day of and are not able to make it to your appointment, you are agreeing to pay for the service in full.
If you are an existing customer and cancel or no show your appointment with less than 24 hour notice we charge a $25 cancellation fee for all haircuts and a $50 cancellation fee for all color appointments
If you have rescheduled your appointment 2 times or more with less than 24 hr notice, we reserve the right to ask that you pay for your service in full upon booking your next appointment. Once the service is performed any difference in service pricing will be paid/refunded to you. If you cancel/reschedule your third appointment with less than 24 hr notice you will forfeit your payment. You may visit us on a walk in basis only and may not be permitted to schedule appointments.
Please note if you arrive late to your appointment, we will try our best to accommodate the services originally requested. However, we may not be able to complete all services due to time constraints.
We want you to be happy and we want you to love your hair. If you are unhappy with your service, we would appreciate the opportunity to make it right. We ask that you call us within in one week for any changes you may require. We do not offer refunds on services.
It is important to us that you love the products you take home to complete your look. We offer exchanges on all products. If the products do not meet your needs, you are welcome to exchange it for any of our other products.
Questions or concerns? Please call or email us at 828-386-6600 /