We are happy to dedicate the requested time slot for you, and we ask that you also dedicate your time to us. Last minute cancellations hurt our service providers as they often may not be able to fill the reserved time slot. However, we understand life happens. If you need to cancel or reschedule your appointment, we ask for the courtesy of 24 hrs notice.
We no longer require a deposit to reserve appointments. However, we do require a card on file. Please be aware that any credit or debit cards used to secure a booking online, or over the phone, or stored on file, may be used to pay for your visit or charge applicable no-show fees.
If you book a service online the day of and are not able to make it to your appointment, you are agreeing to pay for the service in full.
If you are an existing customer and cancel or no show your appointment with less than 24 hour notice we reserve the right to charge 50% of the cost of the missed service.
Please note if you arrive late to your appointment, we will try our best to accommodate the services originally requested. However, we may not be able to complete all services due to time constraints.
We want you to be happy and we want you to love your hair. If you are unhappy with your service, we would appreciate the opportunity to make it right. We ask that you call us within one week for any changes you may require. We do not offer refunds on services.
100% satisfaction guarantee on every product. It is important to us that you love the products you take home to complete your look. If the products do not meet your needs, you are welcome to exchange it for any of our other products.
Questions or concerns? Please call or email us at 828-386-6600 / firstname.lastname@example.org