Every small business has a policy- here are our most frequently asked questions about our salon policies

 

What should I wear to my appointment?

Wear something comfortable! We will try our best to keep your personal items and clothing from being stained. However, we are working with chemicals that could potentially stain. Anything you bring into the salon with you will be considered assumption of risk on your part and we are not responsible for any damage that may occur. 

 

Whats your policy on hair products & refunds?

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HAIRCARE: 100% satisfaction guarantee on every product. It is important to us that you love the products you take home to complete your look. If the products do not meet your needs, you are welcome to exchange it for any of our other products.

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SERVICES: We do not offer refunds of any type on hair services.

We take special care to do a thorough consultation ensuring an outcome you will love. If you are not happy with your results we ask that you let us know within 1 week from the date of your service and we will adjust your hair accordingly to make sure you are satisfied within a reasonable amount of time. 

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What is your cancellation policy?

We have an incredible team of Stylist. Upholding our cancellation policy, guaranteeing they will be paid for the appointments that have been cancelled or no showed with less than 24 hours is one of the reasons we are able to maintain such an amazing team of people. 

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If you need to cancel or reschedule your appointment, we ask for the courtesy of a 24 hour notice.  

If you are an existing customer and cancel or no show your appointment with less than 24 hour notice we reserve the right to charge 50% of the cost of the missed service. If you have a history of rescheduling at the last minute or cancelling we may require that you pay for your next service in full before we will reserve another appointment for you.​

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​No show fees are 50% of the booked service​.

If you book a service online the day of and are not able to make it to your appointment, you are agreeing to pay for the service in full.

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Do I have to pay a deposit?

We no longer require a deposit to reserve appointments.

However, we do require a card on file.

​Please be aware that any credit or debit cards used to secure a booking online, or over the phone, or stored on file, may be used to pay for your visit or charge applicable no-show fees.

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Help! I'm running late, can I still come in?​

Please note if you arrive late to your appointment, we will try our best to accommodate the services originally requested. However, we may not be able to complete all services due to time constraints.

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Can children visit the salon?

Anyone under the age of 18 receiving a service has to have a parent present for the consultation between the stylist & your child. This is for your benefit as a parent- you will know exactly what look your child is asking for and what you should expect the price to be. 

Any children under the age of 10 years of age must stay for the entire service of their child. 

 

Can I tip my stylist?

Tips are appreciated but not mandatory; cash is the preferred form of gratuity. However, you will also have the option to tip on your credit card.

 

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